As part of the upgrade to bring Gig broadband service to the community, your cable TV channels will need to be encrypted. As a cable TV subscriber, this will impact your service starting May 24, 2022.
Any television that is only connected to a Coax line will require an HD Digital Box.
The DTA will need to be exchanged for an HD Digital Box.
Every television connected to cable TV will require the HD Digital Box. The local Pine Bluff Cable TV office will have an assigned area in the lobby for quick service to pick up the boxes with remotes and instructions you will need. The HD Digital Box monthly rental rate is $5.95 per month each. If you have a DTA, return that equipment when you pick up the HD Digital Box to remove the rental fee for the DTA.
Starting May 24, 2022, as channels are encrypted, only televisions with the HD Digital Box will show the channels. By July 12, 2022, all channels will be encrypted. A schedule of the channels and the date they will be encrypted can be viewed by clicking the blue button above.
Click here to view a list of channels that will be viewable without an HD Digital Box.
Refer to the tutorial video or pdf document above. All cables and instructions will also be provided at the time the equipment is picked up. A technician can come to your home for a Tech Assist fee of $29.95.
Local Office Hours
Monday - Friday
8:30AM to 5:00PM
Closed on Saturday
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